Terms & Conditions
Welcome to Hi Vis Work Clothes Australia ("we", "our", "us"). These Terms and Conditions govern your use of our website and your purchase of products from https://hivisworkclothes.com.au. By accessing our website or placing an order, you agree to these Terms.
1. General
These Terms apply to all visitors, customers, and users of our website.
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian.
- You agree to comply with these Terms.
- You will provide accurate and complete information when placing an order.
2. Products
We offer a range of:
- Hi-Visibility Shirts
- Polo Shirts
- Jackets
- Work Pants
- Coveralls
- Safety Workwear
- Reflective Clothing
- Workwear Accessories
Product images are for illustration purposes only. Colours may vary slightly due to monitor settings and manufacturer updates.
3. Pricing
All prices displayed are in Australian Dollars (AUD).
Prices include GST where applicable unless otherwise stated.
We reserve the right to change prices without prior notice.
4. Orders
After placing an order, you will receive an email confirmation.
Acceptance of your order occurs only when your products have been dispatched.
We reserve the right to:
- Refuse any order
- Cancel suspicious transactions
- Limit quantities purchased
- Cancel orders due to pricing errors or stock shortages
If payment has already been processed, a full refund will be issued.
5. Payment
We accept secure payments through approved payment providers including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Your payment information is processed securely. We do not store your credit card details.
6. Shipping & Delivery
Shipping is available throughout Australia.
Estimated delivery times are provided as guides only and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Remote delivery locations
- Stock availability
Risk of loss passes to the customer once the order has been delivered to the nominated address. Delivery timeframes and shipping practices should also align with the website's published Shipping Policy.
7. Returns & Refunds
Our Returns Policy complies with the Australian Consumer Law.
You may request a return for:
- Incorrect items
- Damaged products
- Faulty goods
Change of mind returns may be accepted provided:
- Products are unused
- Original packaging is intact
- All tags remain attached
- Return request is made within the specified return period
Customised, embroidered, printed, clearance or special-order products cannot usually be returned unless required under Australian Consumer Law.
Please refer to our Refund Policy for full details.
8. Australian Consumer Law
Nothing in these Terms excludes your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to:
- Replacement
- Repair
- Refund
where applicable under the Consumer Guarantees.
9. Product Availability
All products are subject to availability.
If an item becomes unavailable after purchase, we may:
- Contact you with alternatives
- Delay shipment
- Cancel the affected item
- Issue a refund
10. Bulk Orders
Bulk orders are welcome.
Pricing, delivery times, and payment terms for bulk purchases may differ from standard retail orders.
Please contact our sales team for quotations.
11. Custom Orders
Custom embroidery, screen printing, heat transfer and personalised garments are manufactured specifically for your order.
Once production has commenced, customised orders cannot be cancelled or refunded unless the product is faulty or supplied incorrectly.
12. Accuracy of Information
We strive to ensure all website information is accurate.
However, we do not guarantee that:
- Product descriptions are error-free
- Colours perfectly match actual products
- Specifications remain unchanged by manufacturers
We reserve the right to correct errors without notice.
13. Intellectual Property
All content on this website including:
- Logos
- Images
- Product descriptions
- Graphics
- Designs
- Text
- Website layout
is the property of Hi Vis Work Clothes Australia or its licensors.
No content may be copied or reproduced without written permission.
14. Acceptable Use
You agree not to:
- Use the website unlawfully
- Attempt to hack or disrupt the website
- Upload malicious software
- Use automated bots without permission
- Copy website content for commercial purposes
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We only collect information necessary to process your orders and improve our services.
16. Limitation of Liability
To the maximum extent permitted by law, Hi Vis Work Clothes Australia is not liable for:
- Indirect losses
- Consequential damages
- Business interruption
- Loss of profits
- Delays caused by third-party couriers
- Events beyond our reasonable control
Our liability is limited to the purchase price of the affected product where permitted by law.
17. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including:
- Natural disasters
- Floods
- Bushfires
- Pandemic restrictions
- Industrial action
- Government actions
- Transport disruptions
18. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their content, privacy practices or services.
19. Governing Law
These Terms are governed by the laws of Australia.
Any disputes shall be subject to the jurisdiction of the Australian courts.
20. Changes to These Terms
We reserve the right to update these Terms at any time.
Changes become effective immediately upon publication on this website.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Hi Vis Work Clothes Australia
Website: https://hivisworkclothes.com.au
Email: info@hivisworkclothes.com.au
Phone: +61 412 366 922